ENSURING HEALTH, SAFETY & PEAK PERFORMANCE DURING THE BUSY SEASON

The busy season is an exciting time for salons and spas, bringing an influx of clients, increased revenue, and the opportunity to showcase top-tier service. However, the year-end rush also presents significant risks to both staff and operational efficiency if health and safety measures are not prioritised. Fatigue, stress, long hours, and high client demand can lead to accidents, errors, and decreased performance, making occupational health and safety (OHS) an essential focus for any business during peak periods.

Strategic Planning and Risk Management

Salons and spas must proactively assess and prepare for the hazards that come with increased activity. This includes reviewing workplace layouts, ensuring that workstations are ergonomically safe, and confirming that all equipment and tools are in proper working order. Identifying potential risks such as slips, trips, chemical exposure, and repetitive strain injuries, and implementing measures to mitigate them, will safeguard both staff and clients.

Workforce Well-being and Fatigue Prevention

Peak season often demands longer working hours, which can increase stress and fatigue. Employers must monitor workloads carefully and schedule adequate rest breaks to prevent burnout. Encouraging hydration, providing safe areas for breaks, and maintaining a supportive work environment are essential strategies. Staff should be trained to recognise the signs of fatigue, stress, and physical strain and empowered to report any concerns immediately.

Safe Handling of Products and Chemicals

With heightened service demand comes increased use of chemicals, such as hair dyes, nail products, and skincare treatments. Proper storage, clear labelling, and adherence to Safety Data Sheets (SDS) are crucial. Staff must be trained in safe handling procedures, use personal protective equipment (PPE) appropriately, and follow hygiene protocols to prevent chemical exposure, allergic reactions, or cross-contamination.

Ergonomics and Physical Safety

Long hours of standing, repetitive movements, and awkward postures can result in musculoskeletal injuries. Salons and spas should invest in ergonomic chairs, adjustable treatment beds, and anti-fatigue mats. Staff should be trained on proper body mechanics and encouraged to rotate tasks when possible to reduce strain. Regular equipment maintenance ensures that tools do not pose a risk to staff or clients.

Clear Communication and Emergency Preparedness

During busy periods, miscommunication can lead to accidents or service errors. Daily briefings, clear instructions, and open channels for reporting hazards are critical. Emergency protocols, including fire safety, first aid procedures, and incident reporting, must be reviewed with all staff, and first aid kits should be fully stocked and accessible.

Client Health and Safety

The responsibility of health and safety extends to clients. Maintaining high standards of sanitation, disinfection, and hygiene ensures that services are delivered safely. Appointment scheduling should allow sufficient time for proper cleaning between clients, reducing the risk of cross-contamination or rushed services that could compromise safety.

Monitoring and Continuous Improvement

Even during the busiest periods, monitoring staff well-being and operational safety is essential. Regular check-ins, feedback sessions, and risk assessments allow employers to address issues before they escalate. Post-peak season reviews provide insights into what worked and what requires improvement, ensuring that lessons learned strengthen future OHS planning.

The busy season is both an opportunity and a challenge for salons and spas. By prioritising occupational health and safety, businesses protect their most valuable asset—their people—while ensuring exceptional service delivery. Strategic planning, fatigue management, proper handling of chemicals, ergonomic practices, and clear communication create a safe and productive environment, allowing both staff and clients to enjoy a secure, high-quality experience even during the most demanding times of the year.